Privacy Policy

1. Introduction

WohlLife, located at Koroška cesta 8, 3000 Celje, Slovenia, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Place an order or make an inquiry
• Subscribe to communications
• Contact us via email or phone

This information may include: name, email address, phone number, postal address, and order details.

2.2 Automatic Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and inquiries
• Communicate with you about products and services
• Improve our website and customer service
• Send you information about products you may be interested in
• Comply with legal obligations
• Prevent fraudulent transactions and protect our business

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill a contract with you
• Legal obligation: Processing is necessary to comply with the law
• Legitimate interests: Processing is necessary for our legitimate business interests

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist with business operations
• Payment processors for transaction processing
• Shipping companies to deliver products
• Legal authorities when required by law

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for accounting and legal purposes for up to 7 years.

8. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing of your personal data
• Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Slovenia. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

WohlLife
Koroška cesta 8
3000 Celje, Slovenia
Email: [email protected]
Phone: +386 3 571 29 61